Expertflow has renewed Cisco Select Developer certification.
Expertflow has provided software to enhance Cisco’s UCCX and PCCE/ UCCE contact center products for over a decade and has just renewed its certification as Select Developer on Cisco’s DevNet. Software include CRM connectors, Digital Channels and Supervisor capabilities. Click here to view the certificate.
Expertflow re-certified for ISO9001 Quality Management Systems and ISO27001 Information Security Management Systems.
Expertflow has been ISO9001 certified for several years and continuously improves its processes. The ISO27001 certification relates to IT security. Our dedicated QA team routinely conducts penetration and load tests and vulnerability assessments to be compliant with PCI-DSS, WCAG, and European GDPR. We consider IT security assessments and design improvements a continuous part of every […]
Telenor Pakistan uses Expertflow’s Chat Solution for their customer service
Telenor Pakistan uses Expertflow’s Hybrid Chat solution that leverages the power of a Chatbot to provide automated service to their customers via Facebook Messenger and the website. The solution is tightly integrated into a Cisco UCCE contact center and works both with English and Urdu languages and characters. It can provide both a fully automated […]
Is ChatGPT suitable for Customer Service?
ChatGPT from OpenAI created a lot of buzz about its capacity to handle multi-turn open dialogues. It has been financed amongst others, AWS, Microsoft and individual investors, and is deemed as a serious competitor to Google’s search engine, about to be integrated into Bing. Many of our customers ask Expertflow whether ChatGPT can be used […]
Why Expertflow chooses WebRTC for customer care
WebRTC enables customers to contact companies securely with encrypted voice-or video calls and screen-sharing sessions via a simple web browser or a mobile app. A payable landline or GSM connection is no longer required. Similarly, contact center agents don’t need to install a softphone or plugin to receive phone calls. They can log in to […]
Missouri Poison Center uses Hybridchat by Expertflow
The Missouri Poison Center uses Expertflow Hybrid Chat to support citizens via SMS and webchat. It also uses Expertflow’s voice recording and interaction history tool to have a view of all interactions of a user. All apps are embedded within Cisco Finesse and provide media blending with Cisco UCCX. Reporting is consolidated in Cisco CUIC. […]
Air Products South Africa uses Expertflow’s Recording Solution for Cisco
For compliance reasons, Air Products required a simple, no-frills voice recording solution for Cisco CUCM. The Expertflow Voice and Video Recording solution can work with BiB (Built-in-Bridge) or Gateway-based recording mode in a Cisco environment (Call Manager, UCCX or UCCE/ PCCE). It doesn’t record screens. What else can we do? If deployed with a Contact […]
CUCM Connector via JTAPI First Dev Release
Expertflow has released CTI telephony controls for Cisco Unified Communications Manager (CUCM) version, dedicated to business telephony users. Until now, these were only available for Contact center users (UCCX, CCE). Pre-built integrations exist for Salesforce, Microsoft Dynamics, Service Now, Oracle, and SAP. The developer API is targeted towards companies with a different CRM or ticketing […]
BaseBS Vietnam: Salesforce Connector for Cisco Contact center at global consumer electronics company
ExpertFlow deploys a Salesforce Connector for the help desk of a leading global consumer electronics company in Vietnam. The deployment was done together with Base Business Solutions. BaseBS is a Call Center implementer and consulting company with more than 12 years of experience in Vietnam. As an Advanced Technology Partner, they offer a range of […]
The MAUTICAST – Universal Chat (Feat. Andreas Stuber)
Thanks to Mauticast for having us on the show regarding chat and voice capabilities in digital marketing campaigns using our Universal Chat.