Provide 24/7 availability with our Customer Widget for Chat and Voice.
Expertflow’s Customer Widget combines voice and chat communication channels into one platform that integrates into your website or mobile app. Its user-friendly interface can be configured to show your logo and colors. Your customers can reach out and receive prompt responses 24/7 without having to navigate away from the website or wait on hold. Our […]
Expertflow CTI integration between Genesys and Microsoft Dynamics 365
The Expertflow MS CRM connector for Genesys Cloud Contact Center is now available on Genesys Appfoundry. This embedded CTI Connector runs inside the Microsoft CRM Web UI and enables agent/call controls within MS CRM, allowing agents to use the same CRM agent interface for all call handling and transfer. It provides call and agent state […]
How IVR Deflection can help you reduce your cost for customer service
Customers that call into a contact center are often greeted by an automated voice menu (so-called Interactive Voice Response or IVR) before being transferred to an agent. At that moment, using IVR deflection, the caller can be directed to an automated service provided in a chat channel. IVR deflection makes use of the following: Implementing […]
Chat via SMS, WhatsApp, Viber, Facebook Messenger from Cisco Jabber
Expertflow’s Hybrid Chat solution now integrates with Cisco Jabber, allowing businesses to engage with customers on SMS, WhatsApp, Viber and Facebook Messenger, all from the interface of Cisco Jabber. Customers have the flexibility to interact using their preferred messaging app, and this integration merges the messages into one unified interface. Using our Cisco Jabber desktop […]
Expertflow renews Cisco UCCE Partnership
Expertflow has been officially renewed as a Cisco Advanced Unified Contact Center Enterprise Specialization Partner. We have again met the program requirements and have demonstrated our qualifications to sell, install, and support customers with Advanced UCCE Specialization (formerly called ATP) products and solutions. Further to the Advanced UCCE Specialization renewal, Expertflow is also an Advanced […]
Expertflow is extending their Contact Center offering
Expertflow’s customer interaction solution for voice, video and chat is now available as a full-featured cloud contact center solution. The cloud solution is designed specifically for clients who must have all their data stored in a certain geographical region but wish to profit from the cost and simplification advantages the cloud brings. Alternatively, our solutions […]
Uganda Revenue Authority (URA) uses Expertflow’s Hybrid Chat software for a better customer experience.
Uganda Revenue Authority Feedback: “We are pleased with the expertise and professionalism of the Expertflow team. Its products have improved our customer services enabling agents with tools to respond more efficiently. The self-service IVR & chat provides automated responses based on the customer’s profile and knowledge base, thus reducing average handle time”. […]
KCB Bank is committed to providing an exceptional customer experience!
KCB Bank Feedback: “We receive over 18000 customer interactions daily. In 2022, we received over 2.5 million voice calls and over 2.7 million interactions on social media. We partnered with Expertflow to enable us to manage our contact center using AI technology”. Jackline Wanjiru, Deputy Director Customer Excellence. […]
Customer Experience Event in Nairobi, Kenya.
Expertflow hosted a customer experience event at the Radisson Arboretum in Nairobi on April 4th, 2023. Amongst the 40 attending clients were major Banks, Insurance Companies, Government Authorities and NGOs. The presentation and discussion looked at how to enhance their existing customer service. An outlook showed how existing Expertflow software would be enhanced and […]
Expertflow SIP proxy service as a solution to Cisco CUSP EOL
Cisco has announced an EOL/ EOS Notice for CUSP (Cisco unified SIP Proxy). Expertflow provides a cloud SIP Proxy service that acts as a replacement for Cisco CUSP, as well as a Session Border Controller for Direct Routing for Microsoft Teams for 50 USD per connected node/ tenant per month. See our documentation for CX […]