Integrations

CTI Integration solution with Cisco Finesse that opens Microsoft Dynamics CRM caller account information in a browser tab.

Zoho CRM with advanced CTI integration for Cisco, Webex, Genesys, and Expertflow

Voice Recording Solution including call hold, call transfer and call conference. For Cisco UCCX / UCCE or PCCE.

Search, select and apply wrapups/disposition codes to inbound and outbound calls. For Cisco UCCX / UCCE or PCCE.

Mobile agent app available as a Cisco Finesse Gadget and also an integration for iPhone/ Android.

Analytical reports add-on for Cisco UCCX, UCCE or PCCE

Real-time reporting add-on for Cisco UCCX ,UCCE OR PCCE

Embedded CTI Connector toolbar provides call controls within the SAP CRM and Hybris C4C. For Cisco UCCX / UCCE or PCCE.

Get call and agent state controls in the Oracle Siebel Communication Toolbar using this CTI Connector. For Cisco UCCX / UCCE / PCCE or Genesys

Salesforce CRM: CTI Toolbar Integration with Cisco, Genesys and Expertflow Contact Centers

Embedded CTI Connector toolbar within Oracle CX with call and agent state controls. For Cisco UCCX / UCCE / PCCE or Genesys.

Web-based CTI Connector from Microsoft Dynamics to Cisco UCCX / UCCE / PCCE and CUCM, Genesys and Expertflow CC

Microsoft Unified Service Desk - embedded CTI Connector. For Cisco UCCX / UCCE / PCCE and CUCM, Genesys and Expertflow CC.

CTI Integration for Microsoft Dynamics Sales or Dynamics Customer Service. For Cisco UCCX / UCCE or PCCE, CUCM, Genesys or Expertflow Cloud CC.

Embedded CTI Connector for ServiceNow integration for Cisco UCCX / UCCE / PCCE or Genesys.

Supervisor Tools, one-stop administration interface for Cisco UCCX / UCCE or PCCE.

Receive phone calls directly from a web browser. For Cisco UCCX, UCCE, PCCE

Allows agents to park and retrieve calls. For Cisco UCCX,UCCE or PCCE, Finesse Gadget

Integration, design and configuration support for AI based solutions. For all Contact Center plaftorms.

Fully functional agent state and call control CTI toolbar within your CRM solution. For Cisco UCCX, UCCE, PCCE) or CUCM