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Provide 24/7 availability with our Customer Widget for Chat and Voice.

February 29, 2024/

Expertflow CTI integration between Genesys and Microsoft Dynamics 365

February 12, 2024/

How IVR Deflection can help you reduce your cost for customer service

December 18, 2023/

Chat via SMS, WhatsApp, Viber, Facebook Messenger from Cisco Jabber

November 6, 2023/

Expertflow renews Cisco UCCE Partnership

October 18, 2023/

Expertflow is extending their Contact Center offering

September 19, 2023/

Uganda Revenue Authority (URA) uses Expertflow’s Hybrid Chat software for a better customer experience.

KCB Bank is committed to providing an exceptional customer experience!

Customer Experience Event in Nairobi, Kenya.

April 17, 2023/

Expertflow SIP proxy service as a solution to Cisco CUSP EOL

March 28, 2023/

Expertflow has renewed Cisco Select Developer certification.

March 17, 2023/

Expertflow re-certified for ISO9001 Quality Management Systems and ISO27001 Information Security Management Systems.

February 24, 2023/

Telenor Pakistan uses Expertflow’s Chat Solution for their customer service

February 10, 2023/

Is ChatGPT suitable for Customer Service?

January 9, 2023/

Why Expertflow chooses WebRTC for customer care

December 14, 2022/

Missouri Poison Center uses Hybridchat by Expertflow

November 10, 2022/

Air Products South Africa uses Expertflow’s Recording Solution for Cisco

October 6, 2022/

CUCM Connector via JTAPI First Dev Release

September 5, 2022/

BaseBS Vietnam: Salesforce Connector for Cisco Contact center at global consumer electronics company

August 16, 2022/

The MAUTICAST – Universal Chat (Feat. Andreas Stuber)

August 3, 2022/

Keyword- Speech Recognition – Natural Language Understanding – Conversational IVR

Social Media Page Management – Filter Harassment

IVR Mailbox Solution

Expertflow, Security, GDPR, HIPAA, PCI-DSS and PII

September 1, 2020/

Hybridchat and Genesys

Expertflow opens Regional Office in India & welcomes Bennish Jose to the team!

April 29, 2020/

Conversational IVR using Cisco CVP and CVA with Google Dialogflow

April 22, 2020/

Why Expertflow Hybridchat is the best live chat tool

April 16, 2020/

Customer Geolocation in Customer Care

April 10, 2020/

Mobile Agent for Cisco Finesse on UCCE, PCCE and UCCX for Voice and Chat

March 21, 2020/

Expertflow Hybrid Email

Cisco Answer Service vs HybridChat

February 28, 2020/

Show Customer Website activity to an agent in a Cisco Contactcenter

February 6, 2020/

Hybridchat comparison with Cisco Socialminer, ECE Chat, Livechat, Tawk and other chat tools

January 23, 2020/

Expected durations for asynchronous routing using AI predictions

December 21, 2019/

Business Intelligence and Analytical Reporting

November 14, 2019/

Media Routing for Cisco UCCX

November 13, 2019/

Queuing with a Chatbot

October 28, 2019/

Retail Queue / Branch Office

October 24, 2019/

Triage and paging of experts

October 4, 2019/

Visual IVR with Expertflow Hybridchat

October 3, 2019/

Expertflow Contact Center Glossary and Abbreviations

September 28, 2019/

Expertflow moves towards Container as a service for ISVs

September 28, 2019/

Data protection (GDPR) and fraud prevention (PCI-DSS)

September 17, 2019/

Artificial intelligence in customer care

September 10, 2019/

Erlang C and the contact center

September 10, 2019/

HC with CIM

September 9, 2019/

Combine Voice and Chat Campaigns, and conduct Surveys

September 9, 2019/

Mapping Channels with CIM

Hybridchat and Cisco ECE or Socialminer Chat

Expertflow will participate at Cisco Live in Berlin and CCW 2017

Campaign Manager for Cisco Contact Center

Expertflow wins Cisco & Google Cloud Challenge grand prize

March 21, 2019/