CUCM Connector via JTAPI First Dev Release
Expertflow has released CTI telephony controls for Cisco Unified Communications Manager (CUCM) version, dedicated to business telephony users. Until now, these were only available for Contact center users (UCCX, CCE). Pre-built integrations exist for Salesforce, Microsoft Dynamics, Service Now, Oracle, and SAP. The developer API is targeted towards companies with a different CRM or ticketing […]