Show Customer Website activity to an agent in a Cisco Contactcenter
In this blog, I’ll illustrate how Expertflow integrates Website Analytics and Cisco Contact Center (UCCX, UCCE or PCCE), both for real-time interactions, as well as for analytics and reports as per February 2019. A real-time use case is to show a call center agent in real-time what an individual user (=customer in a call center […]