Media Routing for Cisco UCCX
A unified media-blending queue for UCCX that allows you to route non-voice media to CCX agents. This provides the same functionality as the Cisco Socialminer Unified Queue API (UQ API) does in UCCE/ PCCE. Why an Alternative to Socialminer? Cisco’s free Socialminer for UCCX provides pull-based media distribution, or limits you to the pre-built Email […]