Expertflow Contact Center Glossary and Abbreviations
At Expertflow, we have been breathing, eating and drinking Call centers for twelve years, and most of our employees have been with us for over five years. Besides having in-depth expertise, this also has resulted in a large number of abbreviations and insider terminology. This Glossary aims to make expressions we often use more accessible: […]
Expertflow moves towards Container as a service for ISVs
Expertflow’s approach for an on-demand cloud solution is using a concept known as “Container as a Service for Independent Software Vendors”. All new Expertflow software is now being deployed in Docker Containers on Linux or Windows Machines. The advantage as compared to Virtual Machines on VMWare is that individual instances don’t each require an operating […]