Artificial intelligence in customer care
Artificial Intelligence in customer care This blog describes how Expertflow views Artificial intelligence in customer care and which role Expertflow products are currently or will looking forward provide in that context. The primary use of Artificial Intelligence in customer care is to recognize what is being said or written predict what the next appropriate action […]
Erlang C and the contact center
With new technologies such as Chatbots, Co-browsing and screen sharing, companies at times embark on new interaction channels without taking into account the existing contact center. This blog describes the disadvantages of not integrating. The Erlang C formula tells us that having a small group of agents (one group for chat, one group for voice) […]