Hybridchat and Cisco ECE or Socialminer Chat
This blog describes how the award-winning Expertflow Hybridchat (HC) solution can be used if users want to continue using the Cisco ECE or Socialminer Chat. For simplicity’s sake, we’ll only mention ECE here, but by and large the same applies for Socialminer Chat in a UCCX environment. A difference of HC, ECE and Socialminer Chat […]