Expertflow will participate at Cisco Live in Berlin and CCW 2017
Expertflow will participate at Cisco Live in Berlin on Monday 20th in the afternoon, and on Feb 21 at the CCW17 (Call Center World). Cisco Live – The industry’s most in-depth education and training on the technologies that are helping create a new world of digital business. CCW – Conference & Trade Show for Customer […]
Campaign Manager for Cisco Contact Center
Manage automated outbound campaigns with the capability to implement flexible call scheduling strategies. Running on top of Cisco Outbound Solution, ECM leverages on its dialing capabilities to automatically retrieves campaign contacts from CRM, over a RESTful API. Users can switch on/off any campaign on the go or schedule it for any day of the week. […]